Frequently asked questions
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Getting Started
What is CodeHelm?
CodeHelm is an AI-powered development orchestration platform. It connects your GitHub repositories with your AI providers (like Claude, GPT-4, Cursor, or Codex) and gives you a unified dashboard to trigger, monitor, and audit AI-assisted development work.
Do I need a GitHub account?
Yes. CodeHelm uses the GitHub App model to connect repositories. You'll need a GitHub account (personal or organization) with access to the repos you want to connect.
How long does it take to get started?
Under 5 minutes. Create an account, install the GitHub App, add your first AI provider, and you're ready to run your first task.
Is there a free plan?
There's no permanent free plan, but all new accounts get a 14-day free trial of the Pro plan. After the trial, you can choose Plus (€19/mo) or Pro (€190/mo). No credit card required for the trial.
Pricing & Billing
What does BYOK mean?
Bring Your Own Keys. You supply your own API key for providers like OpenAI, Anthropic, or Google. Your key is encrypted at rest and used directly — we never proxy or markup your AI token costs.
What does BYOS mean?
Bring Your Own Subscription. If you're already paying for Cursor Pro, Claude Code, or Codex, you can connect that subscription to CodeHelm as a provider.
Do you charge for AI tokens?
No. Never. You pay CodeHelm for the orchestration layer. Your API keys go directly to your provider at whatever rates they charge. Zero markup.
Can I cancel my subscription?
Yes, at any time. Cancellations take effect at the end of your current billing period. Your data is retained for 30 days after cancellation.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex) via Stripe, and SEPA direct debit for European customers.
Security
How are my API keys stored?
API keys are encrypted at rest using AES-256. They are never logged, never visible in plain text after submission, and accessible only to your workspace.
Do you ever see my AI prompts or responses?
No. CodeHelm does not proxy AI requests. Your prompts and responses go directly between the orchestration engine and your provider. We only see metadata like run status, duration, and error codes.
Is CodeHelm SOC2 compliant?
CodeHelm is designed with SOC2 Type II compliance in mind. Formal audit is in progress. Enterprise customers can request our security documentation.
Technical
Can I trigger runs via API?
Yes. Every action available in the dashboard is also available via the CodeHelm REST API. Use it to integrate with your CI/CD pipeline, GitHub Actions, or custom tooling.
Does CodeHelm support webhooks?
Yes, on Pro and Enterprise plans. Subscribe to run lifecycle events (started, completed, failed) and receive a POST to your endpoint with structured JSON.
What GitHub permissions does the App require?
Read access to repository contents and metadata. Write access only where explicitly needed for task execution. You can review and revoke permissions at any time in GitHub's App settings.